Frequently asked questions to help you buy a voucher, a gift box or an item - RESIDENCE LES SOURCES DES ALPES
Are gift boxes sent immediately after purchase?
The gift boxes from RESIDENCE LES SOURCES DES ALPES are sent immediately after purchase, with the option of a digital version for instant receipt.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in a gift pouch version delivered to your home or as an immediate digital send. You can choose and customize your box according to your preferences at RESIDENCE LES SOURCES DES ALPES.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift certificate delivered directly to the recipient without them seeing the amount. To do this, choose the 'Hide the amount' option when placing your order at our establishment, RESIDENCE LES SOURCES DES ALPES.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or pick it up in person when finalizing your order. The digital version is available immediately, while the gift package is sent to your home. Take advantage of these options to offer a wellness stay at RESIDENCE LES SOURCES DES ALPES.
Can I buy multiple gift boxes online for different people?
You can purchase multiple gift boxes online for different recipients. Each box will be customized according to your preferences, with a gift pouch version sent to your home or an immediate digital delivery. Take advantage of this opportunity to offer unforgettable moments of well-being at our establishment, RESIDENCE LES SOURCES DES ALPES.
How do I create a group fund and invite people?
To create a group gift and invite friends and family to contribute to a gift box, select the dedicated option during your online purchase. You can then share a link via email or on social media to allow everyone to add their contribution. The gift boxes from RESIDENCE LES SOURCES DES ALPES offer a unique wellness experience in the heart of the Alps, with wellness stays and personalized treatments.
How can I choose the amount for a gift card?
The amounts of the gift checks are predefined by the available gift boxes for purchase. You can choose from the proposed options, such as the 50 CHF gift check valid for all services of the hotel RESIDENCE LES SOURCES DES ALPES.
How can I log in to my account?
To access your account on our website, simply enter your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. Enjoy our space dedicated to your comfort and well-being at RESIDENCE LES SOURCES DES ALPES.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at our establishment RESIDENCE LES SOURCES DES ALPES.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time, they will all be included in your order. This way, you can offer wellness stays, treatments, or access to the spa at our establishment RESIDENCE LES SOURCES DES ALPES.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at our establishment RESIDENCE LES SOURCES DES ALPES.
How do I purchase or give a gift box?
To offer a gift box from RESIDENCE LES SOURCES DES ALPES, select the gift box of your choice, add it to your cart, and personalize it with a message before finalizing your order. You can choose between a gift pouch delivered to your home or an immediate digital send.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift certificate valid for all services at the hotel RESIDENCE LES SOURCES DES ALPES, allowing the recipient to choose the experience that suits them best.
Can I modify or cancel my order?
The modification or cancellation of your gift box order depends on the specific conditions of each offer. Details are provided at the time of purchase, and you can enjoy your box according to the availability at our establishment RESIDENCE LES SOURCES DES ALPES.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours to best assist you with your wellness experience at RESIDENCE LES SOURCES DES ALPES.
Is the gift box customer service reachable by phone?
The customer service of RESIDENCE LES SOURCES DES ALPES is reachable by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or through an online form.
Can I check the status of my gift box online?
You can track the status of your gift box by logging into your personal account on our website. Simply use the credentials that were provided to you when you purchased your gift box. Enjoy your full wellness experience at RESIDENCE LES SOURCES DES ALPES.
Is there an online chat available for questions about gift boxes?
For any questions regarding your gift box, an online chat is available on our website. You will find quick and personalized answers to fully enjoy your wellness stay at the RESIDENCE LES SOURCES DES ALPES.
Is there a dedicated customer service for gift boxes?
RESIDENCE LES SOURCES DES ALPES provides you with a dedicated customer service for any questions regarding your gift box. You can get help and useful information to fully enjoy your wellness stay in Switzerland, at our establishment RESIDENCE LES SOURCES DES ALPES.
Is there a dedicated FAQ for gift boxes?
This FAQ guides you on how to use your gift box at RESIDENCE LES SOURCES DES ALPES. You will find information on booking your dates, the validity of the gift box, and the included services, such as access to our 900m2 spa or an overnight stay with a treatment, at our establishment RESIDENCE LES SOURCES DES ALPES.
Is spa access included in my gift box?
Access to the spa is included in your gift box if you have chosen the 'Day Spa' or 'Relaxing Stay' gift box at RESIDENCE LES SOURCES DES ALPES.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other clients of our establishment RESIDENCE LES SOURCES DES ALPES, subject to reservation conditions and availability of services.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified on the box itself or in the accompanying booklet. You will find all the necessary information to fully enjoy your wellness stay at RESIDENCE LES SOURCES DES ALPES.
Is parking included in my gift box?
Parking is not included in the RESIDENCE LES SOURCES DES ALPES gift boxes.
Is breakfast included in my gift box?
Breakfast is not included in the gift boxes offered by RESIDENCE LES SOURCES DES ALPES. However, to fully enjoy your stay, you can relax in our private outdoor thermal pool with a breathtaking view of the surrounding mountains of Loèche-les-Bains.
Is special attention given to the recipient of a gift box?
During your stay at the Hôtel Résidence les Sources des Alpes, you will enjoy a unique wellness experience with access to our private outdoor thermal pool and our 900m2 spa, all in an exceptional mountain setting. You can choose from a range of treatments and services to customize your moment of relaxation. RESIDENCE LES SOURCES DES ALPES.
Is a welcome drink included in my gift box?
Your gift box at RESIDENCE LES SOURCES DES ALPES includes a welcome drink to greet you at our establishment.
Should we bring towels to the Spa?
The towels are provided by the establishment RESIDENCE LES SOURCES DES ALPES.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. Customization options are available for each box, and you get the best rate directly from the establishment RESIDENCE LES SOURCES DES ALPES.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital format or paper format. The gift boxes are customizable and can be delivered immediately to RESIDENCE LES SOURCES DES ALPES.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at RESIDENCE LES SOURCES DES ALPES.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options, such as gift boxes for wellness stays or spa treatments. Variations based on the number of people are available to meet your needs, at our establishment RESIDENCE LES SOURCES DES ALPES.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number as well as the new address. The update will be carried out promptly by our establishment RESIDENCE LES SOURCES DES ALPES.
How can I leave a review for my gift box?
You can share your experience by leaving a review on our website after using your gift box. This option is available in your customer account, where you can express your satisfaction and help us improve our services at RESIDENCE LES SOURCES DES ALPES.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly with the establishment RESIDENCE LES SOURCES DES ALPES.
Is there a dress code for the gift box?
To fully enjoy your gift box, it is recommended to wear comfortable clothing suitable for a wellness establishment. The private thermal pool and the 900m2 spa at RESIDENCE LES SOURCES DES ALPES are accessible with appropriate swimwear.
From what age can I get a treatment?
The minimum age to receive a treatment is generally 16 years old, but this may vary depending on the chosen services. The treatments offered by the residence include options for all ages, with unique wellness experiences in an exceptional setting. Enjoy these moments of relaxation at our establishment, RESIDENCE LES SOURCES DES ALPES.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the RESIDENCE LES SOURCES DES ALPES establishment.
How can one access the hotel from the airport?
To access the hotel Résidence Les Sources des Alpes from the airport, it is recommended to plan a car or public transportation journey to the village of Loèche-les-Bains, located in the heart of the Valais canton in Switzerland. The establishment is situated in the heart of the village, with a breathtaking view of the surrounding mountains, and offers spacious and elegantly decorated spaces for a stay of uncompromising well-being and comfort. Résidence Les Sources des Alpes.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is possible according to the facilities of the establishment RESIDENCE LES SOURCES DES ALPES.
Are pets allowed in the establishment?
RESIDENCE LES SOURCES DES ALPES accepts pets, subject to the specific conditions of the establishment. The terms are specified upon reservation, for an enjoyable stay with your pets at RESIDENCE LES SOURCES DES ALPES.
Where can I find the menus?
The menus are available on the website of RESIDENCE LES SOURCES DES ALPES. You can view them directly by exploring the various stay offers and services provided by the hotel.
What are the hours of operation?
The hours of operation for RESIDENCE LES SOURCES DES ALPES vary depending on the services and the seasons. You can enjoy the private outdoor thermal pool as well as the 900m2 spa, offering a unique wellness experience with a breathtaking view of the surrounding mountains.
Is there parking available near the establishment?
RESIDENCE LES SOURCES DES ALPES has a nearby parking lot to make your stay more convenient. This way, you can fully enjoy your wellness getaway without worrying about your vehicle, at our establishment RESIDENCE LES SOURCES DES ALPES.
What are the delivery methods for gift boxes/vouchers?
The RESIDENCE LES SOURCES DES ALPES gift boxes can be delivered by email or sent to your home as a gift pouch, with an option for immediate digital dispatch.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes. You can choose between a gift pouch delivered to your home or an immediate digital send. The boxes are available for wellness stays, treatments, or spa access, and can be customized to your liking at RESIDENCE LES SOURCES DES ALPES.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for wellness stays and treatments at RESIDENCE LES SOURCES DES ALPES.
Is the gift box available in physical format?
Yes, our gift boxes are available in physical format and can be sent to your home. You also have the option to choose a digital version for immediate delivery, with the possibility to customize your box according to your wishes at RESIDENCE LES SOURCES DES ALPES.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped in an elegant and neat pouch to offer a refined presentation, in line with our establishment RESIDENCE LES SOURCES DES ALPES.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email for an instant redemption. Take advantage of this convenient option to offer a wellness stay at RESIDENCE LES SOURCES DES ALPES.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. The delivery of your box is immediate in digital format, or you can choose a gift pouch version delivered to your home. The box is valid for the services of the establishment RESIDENCE LES SOURCES DES ALPES.
Do you deliver gift boxes internationally?
We offer international delivery of gift boxes. Shipping costs and times vary depending on the destination, with immediate digital delivery or a gift pouch version to your home. At RESIDENCE LES SOURCES DES ALPES.
What are the delivery times for gift boxes by mail?
The gift boxes from RESIDENCE LES SOURCES DES ALPES are shipped within 24 to 48 hours after the order. The delivery times then depend on the destination and the chosen shipping method. The boxes are available in a digital version for immediate use.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The boxes are available in digital version or gift pouch, with immediate dispatch or home delivery according to your choice, in our establishment RESIDENCE LES SOURCES DES ALPES.
Is express delivery available?
Express delivery of your gift box is available according to the options offered during your order at RESIDENCE LES SOURCES DES ALPES.
How can I track my order?
To track your gift box order, log in to your account on our website. You will find all the necessary information about the status of your order and the terms of use of your gift box at our establishment RESIDENCE LES SOURCES DES ALPES.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, as you prefer. The boxes are available in digital version or in a gift pouch, with immediate delivery or at home, in our establishment RESIDENCE LES SOURCES DES ALPES.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time of your gift voucher by post is a few working days. Your gift box will be sent to your home in a gift envelope by RESIDENCE LES SOURCES DES ALPES.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the establishment RESIDENCE LES SOURCES DES ALPES.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. At RESIDENCE LES SOURCES DES ALPES, you can enjoy a unique wellness experience with a breathtaking view of the surrounding mountains.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can choose from our wellness stays, treatments, or spa access to fully enjoy your experience at RESIDENCE LES SOURCES DES ALPES.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment RESIDENCE LES SOURCES DES ALPES.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions specified at the time of purchase. You can enjoy our private outdoor thermal pool with a breathtaking view at our establishment, RESIDENCE LES SOURCES DES ALPES.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of your reservation at RESIDENCE LES SOURCES DES ALPES.
Is it possible to reschedule without fees with a gift box?
Date changes are possible depending on availability and the conditions of your gift box. You can book your dates directly with the establishment RESIDENCE LES SOURCES DES ALPES.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a wellness experience at our establishment RESIDENCE LES SOURCES DES ALPES.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, RESIDENCE LES SOURCES DES ALPES offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings, with offers tailored to each event.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends, featuring wellness stays and access to our 900m² spa. You will find offers for two people or more, perfect for unforgettable moments at RESIDENCE LES SOURCES DES ALPES.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
Yes, the gift boxes offered by RESIDENCE LES SOURCES DES ALPES are official and guaranteed without intermediaries. This way, you get the best rate directly from our establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by RESIDENCE LES SOURCES DES ALPES, such as wellness stays, 60-minute treatments, or access to the 900m² spa. You can choose and customize your gift box according to your preferences, with the guarantee of enjoying the same benefits as a direct booking at RESIDENCE LES SOURCES DES ALPES.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on the availability and conditions of the RESIDENCE LES SOURCES DES ALPES establishment.
Is it possible to pay for a gift box by bank transfer?
It is possible to pay for a gift box by bank transfer at RESIDENCE LES SOURCES DES ALPES.
Is online payment secure?
The online payment for your gift box is secure to ensure the protection of your banking data. You thus benefit from a purchase with complete peace of mind at RESIDENCE LES SOURCES DES ALPES.
Is payment via group or shared payment possible?
Payment via group funding or shared payment is not currently available at RESIDENCE LES SOURCES DES ALPES. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique relaxation and well-being experience at RESIDENCE LES SOURCES DES ALPES. Each box allows you to enjoy an overnight stay with a treatment or access to our 900m² spa, at our establishment RESIDENCE LES SOURCES DES ALPES.
Is it possible to pay in installments?
Payment in installments is possible according to the conditions of your order at RESIDENCE LES SOURCES DES ALPES.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from a secure payment directly with the establishment RESIDENCE LES SOURCES DES ALPES.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes. This option is available to facilitate professional purchases at our establishment, RESIDENCE LES SOURCES DES ALPES.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At RESIDENCE LES SOURCES DES ALPES, all your payments are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find all the details of your purchases of gift boxes for the establishment RESIDENCE LES SOURCES DES ALPES.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes. This way, you benefit from a secure and direct payment to the establishment RESIDENCE LES SOURCES DES ALPES.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at RESIDENCE LES SOURCES DES ALPES. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
Yes, you can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and processed directly by our establishment, RESIDENCE LES SOURCES DES ALPES.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment, RESIDENCE LES SOURCES DES ALPES.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. All payments are secure, and you benefit from the best rate by purchasing directly from our establishment, RESIDENCE LES SOURCES DES ALPES.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the establishment RESIDENCE LES SOURCES DES ALPES.
Is it possible to add a personalized message to the gift box?
You can customize your gift box by adding a message during your order, which will then be included with the box. Take advantage of this thoughtful touch to make your gift even more special at RESIDENCE LES SOURCES DES ALPES.
Can we add options to your gift box offers?
You can customize your gift boxes according to your preferences, with a gift pouch version at your home or an immediate digital send. The available options vary depending on the gift boxes, and you benefit from the best rate directly from our establishment RESIDENCE LES SOURCES DES ALPES.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, we offer premium packaging options that you can choose during your online order. Your box will be ready to give with elegance, directly from our establishment RESIDENCE LES SOURCES DES ALPES.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can personalize your gift box with a message to mark the special occasion, such as a birthday or a wedding. Choose and customize your box to your liking to offer a unique wellness experience at RESIDENCE LES SOURCES DES ALPES.
How do I request a refund for a gift box purchased online?
To request a refund for your gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, RESIDENCE LES SOURCES DES ALPES.
If a paper gift box is lost, can you issue a new one?
In case of loss of your RESIDENCE LES SOURCES DES ALPES paper gift box, a duplicate can be sent to you subject to availability. This service is subject to specific conditions that we invite you to check when making your request.
Can partially used gift boxes be refunded?
Partially used gift boxes from RESIDENCE LES SOURCES DES ALPES are non-refundable. The terms of use are specified at the time of purchase to ensure a unique wellness experience at our establishment, RESIDENCE LES SOURCES DES ALPES.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a gift box for another one of equal or greater value, according to the general terms and conditions of our establishment RESIDENCE LES SOURCES DES ALPES.
Does the right of withdrawal apply to the purchase of a gift box?
The RESIDENCE LES SOURCES DES ALPES gift box is neither exchangeable nor refundable, as it is a service and not a physical product.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of our establishment RESIDENCE LES SOURCES DES ALPES.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the issue can be sent for quick processing according to the conditions of the establishment RESIDENCE LES SOURCES DES ALPES.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box purchased at RESIDENCE LES SOURCES DES ALPES depends on the general terms and conditions that you will find on the description page of each gift box.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use the gift box before its expiration date, it can no longer be used. We recommend checking the validity conditions at the time of purchase to know any extension options offered by our establishment RESIDENCE LES SOURCES DES ALPES.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, the refund conditions depend on the availability and policies of the establishment RESIDENCE LES SOURCES DES ALPES.
How can I redeem the cashback?
To use your gift box, you can book your dates directly with the RESIDENCE LES SOURCES DES ALPES and enjoy the offered services, such as a wellness stay or access to the 900m² spa.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are specified at the time of purchase. You have a 14-day period from the receipt of your box to request a refund, provided that the box has not been used or activated. At RESIDENCE LES SOURCES DES ALPES, we commit to processing your refund requests within 14 business days after receiving your request.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from RESIDENCE LES SOURCES DES ALPES are neither exchangeable nor refundable. The general terms and conditions specify the conditions of use for these boxes in our establishment RESIDENCE LES SOURCES DES ALPES.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes according to the establishment's conditions. To fully enjoy your stay, check the available dates when making your reservation at RESIDENCE LES SOURCES DES ALPES.
Is booking with a gift box subject to availability?
Booking with a gift box at RESIDENCE LES SOURCES DES ALPES is subject to the establishment's availability. To make the most of your stay, it is recommended to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. Enjoy your stay at RESIDENCE LES SOURCES DES ALPES.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is required to validate your reservation at RESIDENCE LES SOURCES DES ALPES.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. RESIDENCE LES SOURCES DES ALPES offers spacious wellness areas and elegantly decorated rooms for a comfortable stay. You can enjoy the private outdoor thermal pool with a breathtaking view of the surrounding mountains, at our establishment RESIDENCE LES SOURCES DES ALPES.
Can I use my gift box on holidays?
The use of your gift box at RESIDENCE LES SOURCES DES ALPES is possible on holidays, subject to the establishment's availability.
Can I freely choose my dates with a gift box?
With a gift box, you can book your stay dates according to the availability of the establishment. The lucky recipient can choose their dates at Résidence Les Sources des Alpes.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment RESIDENCE LES SOURCES DES ALPES.
Can I make a reservation by phone with my gift box?
Telephone reservation with a gift box is possible at our establishment RESIDENCE LES SOURCES DES ALPES.
Can I make a reservation by email with my gift box?
Booking by email with your gift box is possible at the Hôtel Résidence Les Sources des Alpes, which offers exceptional wellness spaces and a breathtaking view of the surrounding mountains RESIDENCE LES SOURCES DES ALPES.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the establishment RESIDENCE LES SOURCES DES ALPES.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher. Any additional charges or options are at your expense. For a relaxing and unique wellness stay with breathtaking views, enjoy our private outdoor thermal pool at RESIDENCE LES SOURCES DES ALPES.
Is my gift box personalized?
Your gift box is personalized and bears the name of the beneficiary indicated at the time of purchase. It allows you to book wellness stays or treatments at our establishment, RESIDENCE LES SOURCES DES ALPES.
Can my gift box be used all at once?
Yes, your gift box for RESIDENCE LES SOURCES DES ALPES can be used all at once. You can book your dates directly with the establishment and fully enjoy your stay or wellness treatments.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for the services and stays offered by our establishment RESIDENCE LES SOURCES DES ALPES.
Is my gift box valid in only one establishment?
Your gift box is valid for one night with a treatment or access to our 900m² spa at our establishment RESIDENCE LES SOURCES DES ALPES.
Is an upgrade possible with an additional fee using my gift box?
An upgrade is possible depending on availability and the conditions of the RESIDENCE LES SOURCES DES ALPES establishment.
Can someone else use my gift box?
The gift box you received is personal and can only be used by you. You can book your stay dates and enjoy our private outdoor thermal pool with a breathtaking view of the mountains at our establishment RESIDENCE LES SOURCES DES ALPES.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box, depending on the services chosen and the establishment's conditions. The terms are specified on your RESIDENCE LES SOURCES DES ALPES gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the Hôtel Résidence les Sources des Alpes, you may be asked to present an ID to validate your stay. The establishment is located in the heart of the village of Leukerbad and offers spacious rooms and suites with breathtaking views of the surrounding mountains. Enjoy our private outdoor thermal pool for a unique wellness experience at our establishment, RESIDENCE LES SOURCES DES ALPES.
Do you accept pets?
The presence of pets is subject to the establishment's conditions. You can enjoy a stay in spacious, elegantly decorated rooms and suites with a breathtaking view of the surrounding mountains at RESIDENCE LES SOURCES DES ALPES.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You will be able to choose your dates and enjoy our private outdoor thermal pool with a breathtaking view of the mountains at our establishment, RESIDENCE LES SOURCES DES ALPES.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest and enjoy the unique wellness experience at RESIDENCE LES SOURCES DES ALPES.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in several occasions at our establishment RESIDENCE LES SOURCES DES ALPES.
What are the check-in and check-out times?
The check-in and check-out times at RESIDENCE LES SOURCES DES ALPES are generally set at 15:00 for check-in and 11:00 for check-out. These times may vary depending on the type of stay chosen, we invite you to check them when making your reservation.
What services are included in a gift certificate?
The services included in a gift voucher from RESIDENCE LES SOURCES DES ALPES vary depending on the type of package chosen. You can enjoy treatments, access to the spa, or wellness stays, depending on the option selected.
What is the difference between a gift box and a free amount voucher?
A gift box from RESIDENCE LES SOURCES DES ALPES allows you to choose from predefined experiences such as nights with treatments or spa access, while a voucher with a free amount gives you the freedom to pay for a service of your choice up to the selected amount.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to fully enjoy your stay or treatments at RESIDENCE LES SOURCES DES ALPES.
How do I use a gift box during booking?
To use your gift box at RESIDENCE LES SOURCES DES ALPES, simply mention your unique code when making a reservation. The beneficiary can choose their dates and enjoy the offered services, such as a relaxing stay or access to the 900m² spa. Specific conditions are detailed at the time of purchase at our establishment RESIDENCE LES SOURCES DES ALPES.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. You can indicate this during the order or transfer it later. Take advantage of this opportunity to offer a wellness stay at our establishment, RESIDENCE LES SOURCES DES ALPES.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At RESIDENCE LES SOURCES DES ALPES, the boxes allow you to book wellness stays or treatments in our 900m² spa, offering a unique well-being experience with a breathtaking view of the mountains.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment RESIDENCE LES SOURCES DES ALPES.
What is the validity period of a gift box?
The gift boxes from RESIDENCE LES SOURCES DES ALPES are valid for 1 to 3 years depending on the type of box chosen. This period of validity allows the lucky recipient to fully enjoy their stay or treatment at our establishment RESIDENCE LES SOURCES DES ALPES.
Are children allowed?
RESIDENCE LES SOURCES DES ALPES welcomes children in its establishment. Enjoy a family stay in our spacious rooms and suites, in the heart of the village of Leukerbad, with an breathtaking view of the surrounding mountains.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The recipient of your gift box can use the value of the box to book their stay dates or à la carte treatments. If the amount of the box is not fully used, the remaining balance cannot be carried over to another service. In case of exceeding the amount, an additional payment is required according to the conditions of the establishment RESIDENCE LES SOURCES DES ALPES.
Is the spa access private?
Access to the spa at RESIDENCE LES SOURCES DES ALPES is included in certain gift sets, such as the Day Spa. You can enjoy a 900m² wellness area, with a private outdoor thermal pool offering a breathtaking view of the surrounding mountains.
What types of gift boxes do you offer?
We offer gift boxes for wellness stays, nights with treatments, or access to our 900m² spa. The options vary according to your preferences and the number of people, with attractive rates and exclusive benefits at RESIDENCE LES SOURCES DES ALPES.